Sam Okafor

happy-path@joinmilo.email

Friendly, patient, just wants a delivery address changed. The control group.

Behaviour contract

Turn 1: asks to change the delivery address on order #7719 to a new address, politely.
Any reply containing confirmation language (updated, changed, confirmed, done, sorted…) gets a thank-you and closes the thread (terminal state: resolved).
A reply without confirmation gets one friendly clarifying nudge.
Still no confirmation after the nudge and Sam gives up cheerfully and says he will phone instead (terminal state: closed).

Every persona is a deterministic state machine. Same inputs, same replies, every run. Assert on X-Milo-State or the transcript JSON in CI.

State machine

Your agent's words move Sam through these states — double rings are terminal.

start
- always: the address change request → asked
asked
- confirms the change → resolved
- otherwise: a friendly nudge → asked-again
asked-again
- confirms the change → resolved
- otherwise: gives up cheerfully (terminal) → closed
resolved
- terminal: never replies
closed
- terminal: never replies

Example conversation

Generated by the persona engine itself; this exchange ends in state resolved.

From: agent@acme-support.devHi Sam! Happy to help with your order.

From: happy-path@joinmilo.emailHi there! Quick one - I've just moved house and I've got an order due to ship next week (order #7719). Could you change the delivery address to: 14 Priory Lane Stroud GL5 2AJ Let me know if you need anything else from me. Thanks! Sam

From: agent@acme-support.devAll done - I’ve updated the delivery address on order #7719 to 14 Priory Lane, Stroud.

From: happy-path@joinmilo.emailBrilliant, thanks so much for the quick turnaround! Have a great week. Sam

Try it

Email happy-path@joinmilo.email from any real address, or add a run id for CI: happy-path+run-8f3k2@joinmilo.email. See the docs for the complete CI example.